News and Updates

New Phone System Q&A Sessions

Library and Information Technology Services (LITS) invites members of our community to question and answer sessions regarding the new phone system on the following days and times:

January 3: 11 am-noon – Murray Hall, Room 117
January 4: 9:30-10:30 am – Pelletier Library, Collaboratory
January 4: noon-1 pm – Pelletier Library, Collaboratory
January 4: 2-3 pm – Pelletier Library, Collaboratory
January 7: 11-noon – Murray Hall, Room 117
January 8: 1-2 pm – Campus Center, Room 206
January 8: 4-5 pm – Campus Center, Room 206

The sessions will be informal and allow individuals to ask questions they have about using the new Mitel phone system. There is no need to RSVP, just plan to come during the time that is most convenient to your schedule. The new InfoDesk Supervisors Doug Anderson and Matt McCrillis and other members of the project team will be available to answer your questions.

Update: Access Issues in ScienceDirect

UPDATE: Access to ScienceDirect has been restored. Thanks for your patience!

The library is investigating reports of users unable to access, download, or print journal articles from ScienceDirect. You can still access abstracts and citations in ScienceDirect. An update will be posted when access to journal articles has been restored. Thank you in advance for your patience and understanding.

Pelletier Library Will Be Open 24/7

To help students who need library access during finals week, Pelletier Library will be open around the clock starting at 7:30 a.m. Tuesday, December 11th. The library will stay open 24 hours a day until 7:00 p.m. on Tuesday, December 18th.

Allegheny College ID will be required as usual after 10 p.m. for entry. Limited services will be available after 11:30 p.m.

Recent Phishing Attempt

A recent phishing attempt on campus from the Provost requesting gift cards is a good reminder to the campus community to be skeptical of any email that comes in appearing to be from someone requesting money or valuables transferred to them.  If in doubt, it is wise to use an alternate means of communication to confirm, either a phone call or other response you initiate on your own.

Receipt of today’s email does not indicate that your account or password has been compromised in anyway.  LITS always encourages safe account practices and would encourage you to visit the LITS website to change your password, if you ever feel that your account credentials have been compromised.  In addition, two-factor authentication is an added layer of protection against this possibility.

Phishing can be reported to Google by clicking the triple dot options button on the email, and choosing “Report Phishing”.  Deleting the email is also appropriate.  If you responded to the email, report any further communication related to your response as phishing and do not respond further.

Morning Printing Issue Resolved

Updated Post:

This morning just before 9:00am members of the community started to report an inability to print.  As the issue was investigated system administrators found the issue was an error with the spooler.  The PaperCut server was restarted and the errors cleared.  Initial tests show normal printing functionality was restored before 9:30am.

Should you find an inability to print at this point, please treat it as a new issue and contact the InfoDesk or create a ticket with Web Help Desk.

Original post:

System Administrators are investigating  a disruption to campus printing that was reported earlier this morning.  As details are learned updates with be provide in this post. Thank you for your patience as the team addresses this issue.

Internet Outages – November 2018

Allegheny has experienced two internet outages in the past week as a result of related maintenance by our upstream internet provider, including a 45 minute outage today.  We are working with our provider to understand the nature of the problems and assure that our redundant internet connection is working to the fullest extent possible to prevent similar maintenance related issues in the future.

Monitoring Connection to the Internet

Connection to the Internet was disrupted this afternoon for approximately 45 minutes on on 11/ 29 starting about 3:15pm.

The internet provider reported that the issue causing the disruption was resolved at 5:15pm.

System administrators are monitoring the situation in case of additional problems.

DSpace Senior Project Submissions

If you submitted your project in DSpace prior to November 14, the library cannot access your submission due to a technical glitch. We are trying to recover these submissions. You are strongly encouraged to resubmit your project.

If you have further questions or concerns, please contact Brian at bkern@allegheny.edu or 332-3792. We are terribly sorry for the inconvenience!

Increase in Phishing Attempts

The InfoDesk received reports of several new phishing attempts and email scams.   Please be alert to such messages you receive particularly when you are not expecting the message, the message is worded oddly, or  request fast action unnecessarily.  Those are all typical signs of phishing or email scam.

Tip

For more suggestions on identifying phishing attempts and other email scams, please review the Is It Phishing page on the LITS website.   

Should you receive a message that is suspect it is always wise to report the message as spam in Gmail.