News and Updates

Google Chrome display bug

LITS is receiving some reports of fonts not displaying correctly on some Windows 7 computers in Chrome.

This is most likely related to a Chrome update released yesterday by Google. For the time being, the best available workaround is to use Firefox instead.

We are monitoring the situation and will provide updates as new information becomes available.

Intermittent Issues Affecting Campus IT Services

Due to recent updates to our campus network infrastructure, members of the Allegheny community may be experiencing intermittent technical issues with some campus services as a result. LITS staff are aware of the issue and are actively working to address it.

If you are experiencing issues, please contact the InfoDesk.

UPDATE 6/6/2019: We believe that the technical issues have been resolved. If you are still experiencing connectivity issues, please contact the InfoDesk at x3768, or open a Web Help Desk ticket.

Tech Tip Tuesday – Team Drives Renamed Shared Drives

This week’s tech tip is sharing a recent change underway from Google. The “Team Drives” feature of Google Drive is being renamed to “shared drives.” This change will not impact the functionality of Team Drives, only the name.

Click here to read the original announcement from the G Suite Updates Blog, and consider signing up for product update email alerts at the bottom of the page!

Widespread Google Outages

Google is confirming widespread outages across most of its services starting at roughly 3-3:30pm EDT, related to high levels of network congestion in the eastern US.  For more information about the outage, please visit Google’s System Status page here:

https://status.cloud.google.com

or read this summary link on CNet:

https://www.cnet.com/news/google-cloud-issues-take-down-youtube-snapchat-gmail-and-more/

Allegheny’s internet connectivity is functioning normally.

“Schedule Error” emails

Routine maintenance on the Informer report server caused all scheduled reports to run twice.

Informer reports with appropriate and valid data ran successfully. However, they also generated an error message. Reports that would typically have returned zero results without sending an email, instead generated an error email as well.

If anyone on campus received an error message today (May 30, 2019) about an Informer report with the subject “Schedule Error” and the name of a report, these can be safely ignored.

As always, if you have questions, please contact the InfoDesk (x3768).

Colleague UI Upgrade

The user interface used to access Colleague will be upgraded to the latest version, 5.9, on Monday June 3 at 6 a.m. Users should not need to clear their cache like in previous upgrades. Users will know that they are on the latest version if they see their username next to the Log Out button. The upgrade includes visual and performance improvements.

Informer License Expiring Message

Our college-wide Informer license is set to expire on 6/27/19. LITS is working to renew that license, but until we do a message will appear on the Informer login page with a countdown to expiry.

Users can ignore this message, and the message will no longer display as soon as we renew our license. Informer is not going away.

Tech Tip Tuesday – Identifying Phishing

Sometimes a phishing attack will attempt to impersonate someone that you know. Are you able to spot the difference between a legitimate and a phishing email?

Check out our LITS website to learn all about phishing. Also, if you missed the “Can you spot when you’re being phished?” Tech Tip Tuesday quiz that was posted back in March, be sure to take the quiz here! Lastly, check out this Gmail Help article for information on how to avoid and report phishing emails.