Doug Anderson

Tech Tip Tuesday: Google Chat Spaces

You may have noticed that what Google Chat used to call “Rooms” is now called “Spaces”. So far, the change has been subtle. For instance, in your Gmail window in a browser you might find something like this in the sidebar:

Screenshot of a portion of the Google Chat sidebar showing "Chat" and "Spaces" sections

You’ll see something very similar if you go to a separate Chat window as well. In the mobile app, it will look something like this:

Screenshot of the bottom of a Google Chat mobile app window, showing icons for "Chat" and "Spaces"

However, it’s more than a name change. Over time, Google will add more features to Spaces. Spaces will also seamlessly integrate with Calendar, Drive, Tasks and other Google Workspace services to allow for better collaboration and communication.

Learn more about Google Spaces.

ALERT: Phishing

Reports of phishing attempts were brought to the attention of LITS by several in the Allegheny community. The message claimed to be coming from a member of LITS, asking for cell phone numbers.

This is a good reminder to be cautious when receiving unexpected emails.

If you get a message you think is phishing/spam:

  1. Do not click on links in the email or reply to the email.
  2. Reach out to the sender by other means (for example, via chat or phone, or in person) to confirm whether they did legitimately send the message.
  3. Report it as spam/phishing in Gmail.

Please do not hesitate to contact the InfoDesk at infodesk@allegheny.edu to report phishing attempts or obtain more information.

LITS always encourages safe account practices and would encourage you to visit the LITS website to change your password if you ever feel that your account credentials have been compromised.  In addition, 2-step verification provides an added layer of protection against this possibility.

Tip Tuesday – Vacation Preparation

When you will be away from the office for an extended period of time, there are several steps you can take to help ease the process.

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Amazon Web Services Outage 12/7/2021

On Tuesday, December 7, Amazon Web Services encountered a serious disruption that caused outages in many systems worldwide. A number of online services used by Allegheny College were affected, including Canvas, RefWorks, the GET food app, and other services.

As of 4:35  p.m. PST Tuesday afternoon (7:35 p.m. locally), Amazon Web Services reported that the issue had been resolved. LITS will continue to monitor the situation and will provide updates if needed. We thank those in the campus community who alerted LITS to issues they encountered.

If you encounter issues with any of the college’s online services, please open a Web Help Desk ticket. If you have questions, please reach out to the InfoDesk at infodesk@allegheny.edu or call the InfoDesk at 814-332-3768.

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Tech Tip Tuesday: Screenshots in macOS and ChromeOS

Last week’s Tech Tip provided info on taking and editing screenshots in Windows using Snip & Sketch. But what about people using Macs and Chromebooks?

Apple Support offers clear instructions on how to take screenshots in macOS. Macworld also gives you a rundown on how to edit your screenshots on a Mac.

Chromebook users can check out Google’s own guide to screenshots in ChromeOS. Once you’ve taken your screenshot, ChromeOS offers a basic photo editor to make simple edits.

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Tech Tip Tuesday: Searching in Gmail

Have you ever been certain you received an email (or sent one), but you aren’t sure how to find it so you can view it again?

Fortunately, your Allegheny account with Gmail offers you a rich variety of ways to search for those, using the search bar at the top of your Gmail inbox page. Here are just a few:

There are many more ways to conduct a search in Gmail. Visit the Gmail Help Center to learn more about searching in Gmail.

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Brief OpenAthens outage

OpenAthens authentication went down briefly this afternoon (Tuesday, November 15, 2021). OpenAthens is the system that allows Allegheny students and faculty access to most of our databases and our interlibrary loan system, EZBorrow. When users tried to log into anything using OpenAthens, they were seeing a 404 error. The problem was quickly resolved. If you encounter issues accessing any of our databases or EZBorrow, please try clearing your browser history and trying again. If that does not resolve the problem, please open a Web Help Desk ticket so LITS can help troubleshoot.

Tech Tip Tuesday: Transitioning to New Google Sites

If your organization or department is still using the classic Google Sites service for a web page, please remember to transition to the new Google Sites interface before the end of the year. Google will phase out classic Sites with new Sites, with updated features and a new interface.

Here are the steps to convert a classic Google Site to use new Google Sites:

  1. Open your Google Site.
  2. Click on the Settings icon (the little gear in the upper right corner.)
    Screenshot of the Settings menu in classic Google Sites, highlighting the "Manage Site" option
  3. Choose Manage site.
  4. In the side menu, choose Convert to new Sites.
    Screenshot of the side menu in the Manage sites interface of classic Google Sites, highlighting "Convert to new Sites"
  5. Follow the on-screen instructions to complete the conversion.
  6. Note that you will need to do this for each individual Google Site you maintain.
Learn more about transitioning from classic Google Sites to the new Google Sites.
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