Canvas Resources and Support
Allegheny has purchased Tier 1 support from Instructure, which entitles instructors to 24/7 help via phone or chat. Both are available through the Help link that appears at the bottom of the left-hand menu bar in Canvas.
In cases where Tier 1 support does not resolve the issue, instructors should submit a WebHelp ticket. One of Allegheny College’s Canvas field administrators — Doug Anderson or Kirsten Hauser — will follow up on your ticket.
At various times throughout the year, Instructure provides one-on-one coaching through their Panda Pro program. This is a free service available to all instructors.
If you’re setting up a course on Canvas for the first time, take a look at the Set Up Your Canvas Course in 30 Minutes or Less video series. You may also want to work through Growing with Canvas, a self-paced course for instructors, which is available in your Canvas account. This course walks you through setting up your Canvas course, creating content, managing student submissions, and grading. If you prefer, the same material is also covered in the Introductory Workshop recordings. To access the course from your Canvas account, click on Courses in the left-hand menu bar in Canvas. If you don’t see it listed there, click on All Courses, which appears below your list of published and unpublished courses, and scroll down.
Each instructor has a sandbox course, a course shell that does not contain any students. This sandbox can be used to build content, experiment with features, etc. You can easily transfer modules and assignments that you build in your sandbox into your future courses, once those courses have been loaded into the system. To find your sandbox, click on Courses in the left-hand menu bar in Canvas. If you don’t see it listed there, click on All Courses, which appears below your list of published and unpublished courses, and scroll down.
Links to videos and other resources from Canvas workshops that have been held at Allegheny can be found in this document.
Instructure provides a variety of Canvas Instructor Guides on their website. This is a great place to start if you have a specific question about a Canvas feature.
Doing a Google search for “Canvas” plus the question you have is also a quick way to find resources. For example, you could search for “Canvas speedgrader” if you wanted to find out how to use the SpeedGrader feature.
Course Set-Up Reminders
Each Canvas course has a limited amount of file storage allotted to it. For this reason, videos, recordings, and other large files should not be stored in Canvas courses. Instead, store files in a course folder in your Google Drive and add the files to the Canvas course via links. (See further instructions.)
Faculty who are teaching more than one section of a course can request that the sections be merged into a single Canvas course, provided the merger meets the following criterion: students will have occasion to see each other in the same classroom or collaborate (physically or online) with each other for educational or pedagogical reasons related to the course during the semester. (See further instructions.)
You can adjust the course availability dates by adjusting the Participation option in the Settings for your course. Choosing “Term” (the default) means the course will be visible as soon as you publish it and will be available until the last day to submit work for an Incomplete for that semester. Choosing “Course” instead gives the instructor the option to adjust the start and end dates manually.
Select the “Immersive Reader” button in the upper right hand corner of Canvas Pages to display the text in a more immersive and accessible format. From the Immersive Reader, you can also have the content read aloud, adjust voice settings, text preferences, grammar options, and reading preferences. Note that:
- The Immersive Reader is only available in Pages, not Assignments, Discussions, Quizzes, or the Syllabus.
- The Immersive Reader only interacts with text–not images, videos, or embedded documents.
If you’re experiencing a Canvas issue, you can check for broad outages and issues on the Instructure Status page.
If you accidentally delete a Page, Assignment, Module, etc, it may be possible to recover it. Click on the Home button for your course, type /undelete at the end of the URL in the address box at the top of your browser, and hit Enter. You should see a list of deleted items. Click the Restore button next to any item to recover it.
Follow these steps if you find that a Page or your Gradebook is suddenly blank:
- Clear your browser history. (See instructions for Safari or Edge and for Chrome or Firefox.)
- Close your browser before going to any other websites, making sure you close all windows.
- Shut down the computer completely and leave it off for 30 seconds or so.
- Turn the computer back on and open up Canvas.
If students are having trouble accessing a Page, Assignment, etc, check to make sure that the page is published. If the page is part of a Module, check that the Module is also published.
When you upload images to your Course Files, they won’t automatically be visible to students. If you find that you can see an image but students only see a padlock, it means the image isn’t published. To fix this issue, go into Files, locate the file that you are using, and then click on the icon on the far right of the file row. You will then have the option to publish the file or set other levels of access.
If you encounter issues with accessing Canvas, please try the following troubleshooting steps:
- Make sure your operating system (e.g. Windows, macOS, iOS, Android, ChromeOS) is up to date.
- Make sure your browser (Chrome, Firefox, Edge, Safari) is also up to date.
- Try clearing your browser history.
- Make sure that you are not logged into a Gmail account other than your main Allegheny email, such as a departmental account or a personal Gmail account.
- Try an incognito window.
- Try disabling extensions in your browser, if you have any that are active.
- Try rebooting your device.